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Refunds and cancellation

Last updated 12 November 2026

This page explains how paid plans, credits, cancellation and refunds work in ShapeDis. It is part of the Terms of use. You can start for free, without a card, so you can try ShapeDis before you pay.

Who you pay

Our order process is run by our online reseller, Paddle.com, which is the Merchant of Record for all our orders. Paddle takes the payment, collects and pays any sales tax or VAT, sends your invoice, and handles refunds. Tal Vaknin provides ShapeDis itself. Prices are shown before you pay, and tax is added at checkout where it applies.

Monthly plans

• A plan renews every month on the same date until you cancel. Each month you get the plan's credits.
• Cancel any time from the Billing screen in ShapeDis (Manage subscription), or by emailing support@shapedis.com. You keep the plan until the end of the period you already paid for, and you are not charged again.
• Moving to a smaller plan also takes effect at the end of the period you paid for. Moving to a bigger plan starts straight away, and Paddle charges the difference for the rest of the period.
• We do not refund part of a month because you cancelled in the middle of it.

Credits

• Credits are units of service that pay for the AI work in ShapeDis. They are not money or stored value, have no cash value, cannot be transferred or sold, and cannot be exchanged back into money.
• A plan's monthly credits expire at the end of its period and do not roll over. Credits from a top-up never expire, and are spent after the plan's credits.
• Using credits means the work was done, so credits already used are not refundable. If a failure on our side stopped you getting the result, we give the credits back.
• Free credits have no cash value and are not refundable.

Refunds

• Within 14 days of a payment, if you have not used the credits it bought, ask and we will refund it in full.
• If you have used some of the credits, or ask later, we decide case by case. We will look at what happened and try to be fair.
• If the law where you live gives you a right to a refund or to withdraw from a purchase, that right stays. Nothing here takes it away.
• A refund also takes back the credits that payment bought. If you already used them, the refund may be reduced, or we may decline it.

How to ask

Email support@shapedis.com from the address on your account, with the date of the payment. You can also ask Paddle, using the link in your receipt. Approved refunds go back to the original payment method. How long your bank takes to show it is up to the bank, usually a few days. Please write to us before disputing a payment with your bank: it is quicker, and we will sort it out.

If these terms change

If we change this page, the change applies to payments made after the new date at the top. A plan you already pay for keeps the terms it was bought under until its next renewal.